To create an account, click on the "My Account" icon located in the top right corner. Then, click on the "Create Account" link on the screen that appears, and follow the instructions.

By signing up and subscribing to our newsletter, you'll have the opportunity to be the first to hear about limited-time discounts and promotions, to receive special notifications when out-of-stock items are back in stock and to track the status of your order.

Click on the "My Account" icon located in the top right corner of the page. Then, click on the "View Addresses" link on the screen that appears. You can edit all the information related to your address on the following screen.

On the login page, you can reset your password by clicking on the "Forgot password" link and following the instructions on the screen

Yes, all your personal information is secure on our website. We are committed to protecting your personal information and privacy. For further information, please click here.

Add any items you like from our website to your cart. Once you've made your selections, proceed to the payment step. On the following page, you can make your payment using the payment option that suits you best from those listed below.

When your order is fulfilled, you will receive an email notification. You can track your order using the tracking code provided in this email. Alternatively, you can enter the order details on the "My Account" page and track your order using the delivery tracking number listed there.

We utilise the next-day delivery service of all our collaborating courier companies, however, in cases where the relevant courier company cannot provide next-day delivery service, parcel dispatch is completed within 1-3 working days. 

Shipping is free for orders of £25 and above. For orders under £25, there is a shipping fee of £4.99

Orders placed before the courier's cut-off time are dispatched to the courier on the same day. Delivery is made within 1 working day to areas covered by the next-day delivery service, and within 1-3 working days to areas not covered. You can see this timeframe after entering the delivery address zip code at the payment step.

We do not offer international shipping options. We only deliver to the mainland UK and its affiliated islands.

If your cart total is £25 or more, free shipping will be automatically applied.

Before receiving the email confirming the dispatch of your order, if you contact us through the online chat or "Contact Us" section, we can assist you with cancelling your order.

If your order hasn’t arrived, please contact us via the "Contact Us" section with your order number. Rest assured that we'll provide the necessary support for you.

Before receiving the email confirming the dispatch of your order, if you contact us through the online chat or "Contact Us" section, we can assist you with delivery address changes.

In this case, you need to contact the delivery company.

You can initiate your return process by clicking the link below and following the necessary steps on the screen that appears.

https://ebebek.co.uk/a/return

Click here to access our Refund Policy.

No, returns are free of charge.

You can initiate your return process by clicking the link below and following the necessary steps on the screen that appears. For further information, click here.

You can request a return within 30 days after placing your order.

Unfortunately, we do not offer exchanges and the refund is processed based on the amount the product was purchased for. If you wish to repurchase the same item but there is a price difference, we will issue a discount voucher for the difference when you contact customer service or use online chat.

When the product returned for refund reaches our warehouse, necessary evaluations are made. Once the stages are completed, the refund process concludes. This process may take up to 10 working days. We email you the outcome once the process is complete

For orders made under a free shipping promotion, if the remaining amount after a return does not meet the campaign conditions, the delivery cost of your order may be deducted from the refunded amount of the returned item. Returns due to faulty, lost, or damaged parcels are exempt from this process, so the transaction will be completed regardless of whether the remaining items fall below the threshold amount

We're sorry to hear that the item you received is faulty. Please use our return portal to request a return and provide photos of the fault so we can promptly address the issue.

Once we've approved your return request, you'll receive a pre-paid shipping label. No need for a printer.

Refunds are processed back to the card used for the order.

• Mastercard
• Visa
• Klarna
• PayPal
• Google Pay
• Apple Pay
• Shop Pay
• UnionPay
• Maestro
• Diners Club
• Discover
• American Express

Yes, your payment security is provided by Shopify.

After entering the necessary information at the payment step, the payment is processed by clicking the "Pay Now" button.

At your payment step, you can benefit from various payment plans with Klarna.

You can use the relevant coupon code by typing it into the "Coupon Code" area located under the "Order Summary" section on the cart or payment page.

Payment declines are handled by the bank associated with the card you're attempting to use for payment. In such a situation, please contact your bank.

The payment method cannot be changed after placing the order.

To minimise our carbon footprint, invoices are not sent physically. Your invoice will be emailed to you once your order has been shipped.